Quality & Performance
ADAM'S was founded in 1971 and has grown every year since, including during recessions, such as in 2008 when ADAM'S grew by 10%. While many companies grow through acquisition, ADAM'S has grown organically, and in fact have at times gone years without a dedicated salesperson.
How does ADAM'S continue to grow?
Our fundamental concept is to hold on to our existing customers by consistently delivering quality. From them, we get referrals.
How does ADAM'S consistently deliver quality?
- By training our technicians on a monthly basis, and over 50 hours per year, so they can provide not only the most effective pest control, elimination, and prevention possible, but do so utilizing Integrated Pest Management techniques, and in many cases Organic or Green Pest Management.
- By constantly trying to improve - this is core to ADAM'S past, present, and future success.
- By paying our technicians on a commission basis, so that if they lose a customer, it hurts.
- Requests for urgent service that are at no charge earn the technician no pay, so they quickly prefer to solve pest concerns the first time, and to prevent you from having them at all. To us, it is inconceivable that other companies incent their technicians to do poor service by paying them more to come back over and over again for a problem we want to solve the first time.
- Our supervisors do the work of their technicians while they are on vacation, giving them first hand knowledge of their accounts and the quality of work they do. This is far better than spot QA visits, which we also do too.
- Supervisors, Management and Owners are easily accessible to customers.
Lastly, many of our services are warranted, where we'll keep coming back until a problem is solved. Ask for details.
