NPMA QualityPro - What is QualityPro?

What Is QualityPro?

QualityPro is an industry program designed to increase professionalism of the industry through self-regulation; stimulate consumer demand through increased confidence and a higher public perception of industry professionalism; create common sense, quality industry standards; and provide marketing opportunities to participating companies by recognizing commitment to excellence and higher performance standards. This is a company, not individual, designation.

This corporate program is designed to separate QualityPro companies from the competition and increase the overall professionalism of the industry. This program will encourage QualityPro companies to hire smartly, train correctly, and upgrade professionalism through the training and education of service technicians and sales personnel.

QualityPro companies are environmentally responsible, and committed to providing consumers with the highest possible service. Built around the four key principles of Business Operations, Consumer Relations, Environmental Stewardship, and Technician Training, the QualityPro certification is designed to be feasible and affordable for every company in the pest management industry.

Qualifications

To become QualityPro, a company must certify that it:

Has job applicants fill out an application
Conducts interviews before hiring
Checks references
Conducts criminal background checks
Conducts motor vehicle records checks
Has a drug-free workplace policy
Meets minimum insurance policy requirements
Meets QualityPro company service vehicle standards
Has a standard dress policy
Has an on-the-job safety policy
Advertises according to QualityPro standards
Has a termite warranty/service agreement that meets requirements
Has a customer communications policy
Ensures employees are tested and trained to the highest industry standards
Provides Integrated Pest Management (IPM) information to consumers
Practices proper pesticide handling
Has ensured that technicians and sales employees pass a state administered or QualityPro exam
Agree to complaint-triggered audits ensuring adherence to QualityPro guidelines

For more info, check out www.npmaqualitypro.com.

ADAM'S Pest Control, Inc. is proud to have earned
QualityPro: The Mark of Excellence in Pest Management!